At Lemuria.ca, we strive to provide you with the highest quality products and services. If you receive a damaged or broken item due to transit, we are here to help. Please read our Return and Refund Policy below to understand the procedures for returns, replacements, and refunds.
1. Damaged or Broken Items: If you receive an item that is damaged or broken during transit, we will gladly replace it for you free of charge. To initiate the replacement process, please follow these steps:
Step 1: Take a clear photo of the damaged product within 24 hours of its arrival. This photo will be required as proof for processing your replacement request.
Step 2: Email the photo to our customer support team at info@lemuria.ca along with your order number and a brief description of the damage.
Step 3: Our customer support team will review your request and the provided photo. Once your request is approved, we will send you a confirmation email with the details of your replacement shipment.
Step 4: Please allow a reasonable amount of time for the replacement item to be processed, shipped, and delivered to you. We will do our best to expedite this process.
2. Final Sale Items: Please note that certain items are marked as final sale. This includes teas, body oils, and essential oils. Final sale items cannot be returned or refunded unless they are received in a damaged or defective condition.
3. General Returns and Refunds: For items other than teas, body oils, and essential oils, our standard return and refund policy applies. If you are dissatisfied with your purchase for any reason other than transit damage, please contact our customer support team within 7 days of receiving the item. We will assess your request and provide further instructions on returning the item.
Please remember that all returned items must be in their original packaging, unused, and in the same condition as when they were received.
Contact Us: If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to reach out to our customer support team at info@lemuria.ca. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing Lemuria.ca for your shopping needs. We appreciate your trust in our products, and we are committed to delivering a positive experience for every customer.